Care Taker
Enhancing patient experience through smarter service requests
- QR code-enabled service requests help patients or caretakers to raise service requests, and turnaround time is watched to avoid delays.
- Manage tasks efficiently triggering timely actions and escalations with real-time notifications through SMS, Whatsapp to improve patient satisfaction.
Features
Improve patient experience with our unique
hospital room service software
Multi-Channel Access
Enhancing operational efficiency with our software that enables multi-channel access through QR codes, mobile apps and call centers.
Priority based requests
Patients can assign the requests to different departments like housekeeping, nursing, and maintenance based on urgency from multiple categories.
Real-Time Tracking
Optimized task management system assigns tasks to appropriate departments, enabling real-time tracking and timely resolution to avoid delays.
Generate live reports
Enabling patients to receive status of service requests as live reports on TV, for timely resolution and avoiding delays.
Benefits
Smart requests. streamlined tasks. faster outcomes
Supercharge patient experience with sterloCare - enabling easy service requests, automated task assignment, real-time tracking, and faster resolutions for higher satisfaction.
Timely request management
Our digital request management system enables patients to raise requests that are logged into the system, ensuring turnaround time by complying with the service legal agreements to boost patient satisfaction.
Effective team collaboration
Enables smooth communication thereby facilitates coordination among all departments for better work flow and improved patient service.
Efficient escalation matrix
Assists users in setting turnaround time (TAT) for escalation to ensure completion of tasks within the set time and for better response that enables real-time tracking.
Improved productivity
Automated routing and task management enables automated routing of services to appropriate departments and eliminates additional nurses' tasks.
Instant updates
Allows insights into the patient requests, time taken to close the requests and reopening of unsatisfied closures as daily/ weekly/ quarterly reports through email.
BI analytics & reports
A Comprehensive departmental dashboards and reports are available for better forecasting and improved decision-making.