Complaints
Advanced patient complaint management software for improved patient experience
- Allows patients to raise complaints that are allocated to appropriate departments for quicker resolution
- Timely closure is ensured through escalations and accountability is maintained by enabling status tracking and feedback loops across departments.
Features
Maximize the full power of patient complaint management through
in-depth complaint Insights
Effective complaint handling
Better allocation of tasks among team members to shorten complaint life cycles and strengthen patient satisfaction.
Improved risk prioritisation
Identifying risks to gauge the impact for better prioritisation and impactful resolution to prevent future complaints.
Preventive root cause analysis
Performing comprehensive root cause analysis of complaints to identify causal factors for preventive actions.
Actionable reporting & analytics
Real-time reports and dashboards for tracking and analysis of complaints for better outcomes and decision-making.
Benefits
Fortify patient trust. continuous support. proactive resolution
Enhance your patient experience with sterloCare - enabling patients to raise complaints, which are assigned to the respective teams and followed up through escalations.
Build up patient trust
Timely complaint addressing, closing the loop to make patients feel heard, inspiring faith by providing quality healthcare services.
Seamless patient engagement
Enable in-patients to raise complaints, suggestions, or compliments anytime during their hospital stay— independently and effortlessly with a single click.
Preventive management
Real-time complaint tracking and root cause analysis help quick redressal of the patient's concerns preventing escalations and emergency measures.
Expedited response
Automated notifications with an escalation matrix enable staff to look into complaints and improve patient satisfaction through quicker resolutions.
Improved communication
Providing an effective response through the immediate resolution of complaints by enabling cooperation among staff involved in grievance redressal.
Cost reduction
Our comprehensive Complaint management software saves big money, time and possible litigations by eliminating unnecessary processes, manual intervention.