Patient Experience
Feedback
Actionable patient feedback management software for better patient-centered care
- Gathering and analysing patient feedback through multiple digital channels in various languages to improve patient service.
- Tracking patient satisfaction, understanding concerns, and improving services based on actionable insights and constructive responses.
Features
Enhancing patient interaction through digital feedback for continuous improvement.
Improved digital participation
QR code based feedback collection in points of interaction enables patients to share their experience for improved patient care.
Customisable feedback forms
Tailored questionnaires for different departments to collect relevant information enabling quality improvements.
Automatic alerts & escalation
Automatic alerts whenever negative feedback or urgent concern is encountered, allowing immediate resolution, restoring the patients trust.
Integrated work flow
Allows efficient resolution as integrated resolution workflows blend with hospital management software, CRM, and track status to promptly close feedback loops.
Benefits
Responsive feedback. actionable insights. timely solutions
Strengthen the patient care with sterloCare - enhancing grasp of patient feedback for timely issue resolution and building patient trust.
Listening to patient feedback
Transforming care quality by actively listening to patients concerns and suggestions for lightning-fast fixes and radiant results.
Swift turnaround time
Efficient and timely resolution helps prompt addressing of patient issues and concerns for improved healthcare and positive patient satisfaction.
Improves care quality
Identifies areas of improvement in clinical and non-clinical services resulting in compassionate patient service.
Encourages staff training
Points out service gaps and highlights areas of improvement for training or process changes for better performance.
Higher operational efficiency
Understands bottlenecks like waiting times and discharge delays to improve operational efficiency and workflow optimisation.
Builds trust and transparency
Encourages open and constructive communication with the patient to build patient trust and willingness to improve.