Quality & Complaince
Incidents
Proactive healthcare incident management software for improving safety
- Enable hospitals capture, manage, and resolve clinical and non-clinical incidents through real-time reporting, categorization, severity assessment, and tracking.
- Streamline inter-departmental communication with automated alerts, escalation workflows, and supports root cause analysis (RCA) and corrective/preventive actions (CAPA).
Features
Reduce risk with our smart incident reporting management system
Multi-channel reporting
Staff can report incidents through a web, mobile, or QR scanning interface to ensure that no significant event goes unreported.
Auto categorization and prioritization
Incidents are automatically categorized as clinical, safety, operational, etc., and are prioritized based on their level of severity and impact.
Root cause analysis tools
RCA templates built directly into the application help teams understand the root cause for better planning for prevention in the future.
Status tracking and acknowledgements
Notification alerts are sent to assigned teams to let them know they have received reports and can track progress from notification to closure with automatic acknowledgements recorded.
Benefits
Safer hospitals. proactive teams. better outcomes.
Strengthen incident reporting with sterloCare - enabling proactive incident reporting, allowing staff to quickly log, alert departments, and ensure follow-ups for continuous improvement.
Enhanced patient & staff safety
Timely reporting and closure prevents recurrence of critical events, and increases patient care and workplace safety.
Shorter turnaround
Our system automated workflows ensure that incidents are sent to the right teams in a timely manner, reducing downtime and risk.
Data-driven insights
Make data-driven decisions by having access to department-level incident dashboards, including recurring trends, and closure times for Incidents and improved decision-making.
Regulatory ready
Complete logging Incidents and reporting, aligned with NABH guidelines, ensures that you're auditready at all times, with appropriately maintained digital trails.
No incident left behind
The escalation matrix automatically notifies supervisors when incidents are not resolved within the SLA, ensuring faster action and resolution.
Learning & prevention
By providing a digital repository for closed incidents, their resolution processes, and key learning, empowering teams to proactively prevent future incidents and improve safety.