PRIVACY POLICY
At sterloCare, we prioritize your trust and are dedicated to protecting your personal and organizational information. This Privacy Policy explains how we collect, use, process, and protect the data shared with us through our platform, website, or any associated services. We comply with healthcare and data protection standards, and by using our platform, you agree to the terms outlined here.
Information we may collect
- We may collect the following types of data:
- Personal Information: Name, email address, phone number, job title, etc.
- Organizational Details: Hospital or clinic name, department, and related credentials.
- Platform Usage Data: Interaction logs, user activity, session timestamps.
- Technical Information: IP address, device type, browser details, and system preferences.
- Feedback & Communication: Inputs you share with us through forms, messages, surveys, or support conversations.
How we collect information
- We gather information through the following channels:
- Direct interactions via forms, demos, or account signups.
- Automated tracking through cookies, analytics tools, and session logs.
- Platform usage and system-generated events.
- Through third-party services integrated with sterloCare.
- Support communication and user feedback channels.
Why we collect your information
We collect and process your data to:
- Deliver secure access to the platform and user-specific modules.
- Monitor feature usage and improve system performance.
- Send service updates, alerts, or healthcare-related notifications.
- Collect feedback to enhance patient care and compliance modules.
- Support product innovation and build meaningful healthcare insights.
- Legal Basis for Processing
- sterloCare processes data based on the following legal grounds:
- Consent: When you voluntarily provide your data or subscribe to updates.
- Contract: When data is necessary for platform use under a service agreement.
- Legal Obligation: To meet government or healthcare compliance requirements.
- Legitimate Interest: For improving performance and security without violating your rights.
Our data handling principles
- We adhere to globally recognized data principles:
- Data is collected lawfully and used with transparency.
- Information is stored only for defined and relevant purposes.
- Data collected is minimized to what’s necessary and always kept accurate.
- We apply security measures and retain data only as long as needed.
Security and data protection
sterloCare takes data security seriously. We apply multiple layers of technical and organizational protection to ensure your data remains confidential and secure. All communication is encrypted using SSL, and role-based access controls protect sensitive modules. We maintain audit logs, enforce strong password policies, and routinely monitor for vulnerabilities. Internally, all access to personal and organizational data is limited to authorized personnel only, in line with healthcare compliance standards.
Cookies and analytics
Cookies are used across our website and platform to personalize your experience and analyze how users interact with the system. These small files help us remember your preferences, track performance, and improve functionality. They also provide insights into how healthcare teams interact with platform modules. You may choose to turn off cookies in your browser settings; however, doing so may affect certain functionalities.
Data retention and disposal
sterloCare retains your personal information only for the duration required to fulfill the purposes outlined in this policy. The retention period depends on the type of data, regulatory requirements, and service engagement timelines. Once the purpose is fulfilled or the retention period ends, we securely delete or anonymize the data. We follow industry-standard healthcare data protection protocols for secure and compliant data disposal.
External links and third-party tools
Our platform may integrate with third-party systems such as hospital tools or analytics platforms. These services operate independently and may have different privacy practices. We recommend reviewing their policies separately, as sterloCare is not responsible for how external platforms handle data once a user leaves our environment.
Contact us
If you have any questions, requests, or concerns about this privacy policy or how your information is handled, you can reach out to us directly. We respect your right to access, modify, or delete your data in accordance with applicable laws.
Contact Details:
Email: [email protected]
Website: www.sterlocare.com