Terms & conditions
1. Acceptance of terms
By accessing or using the sterloCare platform (via Website, mobile application, or integrated modules), you agree to be bound by these Terms and Conditions along with our Privacy Policy. These terms govern your relationship with sterloCare (referred to as "we", "us", or "our").
2. Account registration and responsibility
To access certain features of the sterloCare platform, users may be required to register and create an account. You are solely responsible for maintaining the confidentiality of your login credentials and any actions performed under your account. sterloCare shall not be held liable for any loss or damage arising from unauthorized access due to your failure to secure account information. In case of breach or suspicious activity, please notify us immediately at [email protected]
3. Personal information and data usage
sterloCare may collect and process personal or organizational information as outlined in our Privacy Policy. Users may choose which data to share, although certain services may require mandatory fields. By submitting forms or using our platform, you permit us to use the provided information for service delivery, system communication, and product enhancement. You may opt out of marketing or promotional communication at any time. We do not sell or share personal data with third parties unless required by law or with your explicit consent.
4. User responsibilities and conduct
You agree to use the SterloCare platform for lawful and authorized purposes only. Users must provide accurate and up-to-date information at all times. You are prohibited from transmitting malicious software, infringing content, spam, or engaging in activities that may disrupt or exploit the system. Impersonation, reverse-engineering, unauthorized data scraping, or any attempt to compromise security will result in account suspension and potential legal action. sterloCare may monitor usage to ensure compliance and reserves the right to take corrective measures, including revoking access.
5. Platform Usage and limitations
sterloCare is intended for legitimate healthcare-related and operational use. Commercial resale, unauthorized integration, or replication of platform features without written permission is strictly prohibited. While we strive for high availability, uninterrupted access cannot be guaranteed. Downtime due to maintenance, upgrades, or system issues may occur. sterloCare disclaims liability for any losses or damages resulting from platform unavailability or interruptions.
6. Third-Party services and links
Our platform may include links or integrations with third-party systems such as Hospital Management Systems (HMS) or Hospital Information Systems (HIS), analytics providers, or payment gateways. sterloCare is not responsible for the content, data handling, or policies of these external services. Users are encouraged to review the privacy and terms of such providers before proceeding.
7. Intellectual property
All content, features, technology, trademarks, and materials provided through sterloCare or its licensors. No part of the platform may be copied, reproduced, or distributed without prior written consent.
8. Legal and miscellaneous terms
Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Severability
If any provision of these Terms is deemed invalid or unenforceable by law, the remaining provisions shall remain in full force and effect.
Waiver
The failure of sterloCare to enforce any part of these Terms at any time shall not be deemed as a waiver of our right to enforce them later.
9. Grievance and contact
If you have concerns, questions, or grievances regarding our platform or services, you can contact us directly. We are committed to providing timely support and resolving issues responsibly.
Email: [email protected]
Website: www.sterlocare.com
10. Refunds and service disputes
sterloCare does not process direct payments from patients or service users. If you require a refund or have a billing concern, please get in touch with the respective hospital, clinic, or service provider directly. sterloCare will assist in facilitating communication, where possible, to ensure a smooth resolution.