- Top
- Features
- Benefits
Feedback
Actionable Patient Feedback Management Software with NPS Intelligencefor Better Care
- Gather and analyze patient feedback through multiple digital channels in various languages to improve patient service.
- Monitor patient satisfaction with an intuitive Net Promoter Score (NPS)dashboard, identify concerns, and resolve them faster with structured workflows and auto-escalation.
- Conduct Patient Satisfaction Surveys and close the feedback loop quickly, building patient trust with insight-driven improvements for better care.
Features
Enhancing patient interaction through digital feedback for continuous improvement.
Get Real-Time Feedback
Instantly collect all the patient feedback using QR codes placed at key touch points, helping patients to share their experience in a simple way and improve care quality.
No Code - Customizable Forms
Create and tailor feedback forms effortlessly for every department without any technical skills, to gather relevant feedback enabling quality improvements.
Instant Alerts & Escalation
Receive real-time alerts for negative or urgent feedback, enabling teams to resolve concerns immediately and restore patient trust without escalations.
Integrated Workflow Management
Assign, track, and close every feedback through structured workflows that seamlessly integrate with hospital management software and CRM ensuring timely resolution.
NPS Patient Satisfaction
Track Net Promoter Score (NPS) to identify promoters (highly satisfied), passives (satisfied), and detractors (dissatisfied), to track patient satisfaction levels and improve overall patient experience.
Boost Online Reviews
Leverage a built-in Google reviews redirect to encourage satisfied patients to share their positive experiences, enhancing the hospitals online reputation
Benefits
Responsive feedback. actionable insights. timely solutions
Strengthen the patient care with sterloCare - enhancing grasp of patient feedback for timely issue resolution and building patient trust.
Listening to patient feedback
Transforming care quality by actively listening to patients concerns and suggestions for lightning-fast fixes and radiant results.
Swift turnaround time
Efficient and timely resolution helps prompt addressing of patient issues and concerns for improved healthcare and positive patient satisfaction.
Improves care quality
Identifies areas of improvement in clinical and non-clinical services resulting in compassionate patient service.
Encourages staff training
Points out service gaps and highlights areas of improvement for training or process changes for better performance.
Higher operational efficiency
Understands bottlenecks like waiting times and discharge delays to improve operational efficiency and workflow optimisation.
Builds trust and transparency
Encourages open and constructive communication with the patient to build patient trust and willingness to improve.